Refund Policy

1. Scope

This policy covers payments for JeebJob career tools: packages of uses, monthly access, and job alert subscriptions. Every purchase is a one-off payment; JeebJob does not store cards or charge automatically.

2. Non-refundable cases

• Uses that have already been spent on a completed CV upgrade or job matching result
• Time-limited access (such as job alerts) after the access period has started and alerts have been delivered
• Changing your mind after a service has been delivered
• Not receiving an interview or job offer — JeebJob does not guarantee employment outcomes

3. Eligible refund cases

• A duplicate payment charged by mistake
• A confirmed payment for which the purchased uses or access were never added to your account
• A billing error confirmed after review

4. How to request a refund

Email support@jeebjob.com from your account email with the payment reference, the product purchased, the payment date and the reason. Approved refunds are returned to the original payment method where possible; timing depends on the payment gateway and your bank.