JobsSystem Engineer (C1 German Speaker)
System Engineer (C1 German Speaker)
SSC HR SolutionsCairo, Egypt26 October 2026
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Listing details, as published by the source
Key Responsibilities
Configure CCaaS platform components, including routing, queues, IVR/flows, users and channels, according to agreed designs
Provide Tier 1-2 support for live DACH accounts, including scheduled on-call duties, and implement customer change requests
Troubleshoot voice, digital-channel and configuration issues, and manage vendor support cases
Communicate with DACH customers in German and help gather and document requirements
Requirements
Preferred Bachelor's degree in Computer Engineering, Computer Science, Communications or a related field
Open to fresh graduates and candidates with a maximum of 2-3 years of professional experience
Advanced German proficiency (C1 or higher), spoken and written, with good professional English
Basic knowledge of networking, VoIP/SIP, Windows/Linux and cloud/SaaS concepts
Strong problem-solving skills, eagerness to learn and a customer-focused attitude
Flexibility to work hours aligned with DACH customers and participate in an on-call rotation
NICE TO HAVE
Study, work or internship experience in a German-speaking country, or a German-language certificate (e.g., Goethe or TestDaF)
CCNA, cloud fundamentals or ITIL certification
Hands-on experience with Genesys or Sprinklr
Basic scripting skills
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