Digital Marketing and Communications Assistant (Outsourced) - ICD

Title: Digital Marketing and Communications Assistant (Outsourced) - ICD Requisition ID: 5960 OVERVIEW Business Unit: ICD - Islamic Corporation for the Development of the Private Sector Department: THIQAH Division/Section: Outreach and Events Management Country: Saudi Arabia Location: ICD Corporate Office, Jeddah Contract Type: Outsourced (Third-Party) Closing Date: 31-Oct-2026 Reporting Relationships: Reports to: Division Manager, Outreach & Events Management JOB PURPOSE To oversee the management, maintenance, security, and continuous improvement of corporate websites, digital platforms and social media channels. The role ensures the reliability, efficiency, and effectiveness of digital services while driving digital transformation, automation, and technological enhancements. It also involves managing technical vendors, digital projects, system subscriptions, and performance reporting to ensure operational continuity and compliance with organizational standards. Additionally, the role provides administrative and technical support for events, stakeholder coordination, CRM management, digital documentation and multimedia libraries to support the effective delivery of organizational objectives. KEY ACCOUNTABILITIES Website & Digital Platform Management Management, maintenance, performance, and continuous improvement of corporate websites and digital platforms. Oversee website enhancements, CMS operations and updates, SEO, technical upgrades, and integrations. Ensure websites and Apps meet security, accessibility, usability, and performance standards. Manage website development and maintenance activities through internal teams or external vendors. Domain, Hosting, Servers & Infrastructure Oversight Oversee domain registrations, renewals, DNS configurations, SSL certificates, and hosting services. Coordinate servers' administration, website deployments, backups, disaster recovery, and infrastructure improvements. Monitor digital platform availability, performance, and security. Maintain compliance with organizational standards. Social Media & Digital Channels Management Oversee the technical administration and security of corporate social media accounts. Manage user access, platform configurations, integrations, and account governance. Coordinate publishing processes with the concerned teams. Monitor digital channel performance and reporting KEY ACCOUNTABILITIES Digital Transformation & Technology Improvement Identify opportunities to modernize and enhance existing digital platforms. Evaluate opportunities for AI-powered tools, automation, chatbots, and system integrations. Recommend technologies that improve operational efficiency and user experience. Oversee digital enhancement initiatives from planning through implementation Vendor & Project Management Manage external website development agencies, hosting providers, and technical vendors. Define technical requirements, project scope, deliverables, and timelines. Oversee project execution, quality assurance, testing, and deployment. Monitor vendor performance and service-level agreements. Digital Governance, Analytics & Reporting Establish standards for websites administration, security, access control, and operational documentation. Oversee website analytics, technical SEO, and digital performance reporting. Monitor and track renewal timelines for all relevant system subscriptions, website hosting services, renewals, licenses, service contracts and digital tools, ensuring uninterrupted access and compliance with agreements. Provide management with recommendations and progress reports. KEY ACCOUNTABILITIES Administrative and Technical Support Provide logistical support for organizing IsDB Group events and meetings. Facilitate effective communication and follow-up with internal departments and external stakeholders to ensure timely delivery of tasks and alignment of objectives. Maintain and update a centralized database and CRM. Maintain an organize multimedia libraries for all events and initiatives, including documentation, photos, videos, and digital related materials. Others Provide support to the team and perform other administrative and technical tasks as assigned. ACADEMIC AND PROFESSIONAL QUALIFICATIONS At least 5 years of experience in Digital Marketing and Communications role is a must. Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field is required. Professional certification in Marketing, Communications, IT, Computer Science, AI, or any related professional certification(s) is a plus. Capable of communicating in two of the working languages of the Bank (Arabic, English, French), of which English is a must. SKILLS & NECESSARY KNOWLEDGE Core Behavioural Innovation and Initiatives Change Management Developing People Capability Partnership Management Strategic Thinking Self-Effectiveness Technical Competencies Websites and Digital Platforms Management Digital Communications, SEO and Social Media Administration Vendor and Digital Project Management Digital Analytics and CRM Multimedia Libraries and Digital Documentation Domain, Hosting, Server Administration ABOUT APPLICATION PROCESS If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Copy of passport Academic certificate If you are currently an IsDB Regular staff applying for this role and get selected through the competitive selection process; your current contract type and other terms and conditions will remain unchanged. The Islamic Development Bank (IsDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the IsDB does not request information on applicants’ bank accounts. The IsDB declines all responsibility for the fraudulent publications of job posts or job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever. Show more Show less