Service Engineer

Perform initial diagnostics to identify mechanical or technical issues accurately. Log productive time when conducting diagnostics to ensure proper job costing. Monitor the distribution and allocation of repair orders to ensure balanced workloads. Maximize workshop productivity by ensuring a continuous workflow and appropriate application of labor times. Ensure the quality of repair and maintenance services to support high standards and boost customer satisfaction. Provide support to service advisors and technicians when interpreting complex customer complaints. Accurately draft technical reports to reflect the nature of diagnosis, repairs, and parts used. Prepare and submit monthly reports on departmental performance, including productivity metrics and target achievements. Monitor the utilization rates of workshop bays and available technician capacity. Identify skill gaps and support the continuous development of technicians by coordinating training needs Requirements BSC of Mechanical Engineering Minimum 2 years experience Communication and customer service skills Flexible and open approach Very good English Leadership Skills Benefits Why Join SMG? Legacy, Leadership & Vision Join a pioneering organization with over five decades of excellence in Egypt’s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment. Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership. Meaningful & Impactful Work Contribute to a company that isn’t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt. From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers. Growth & Development SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you’ll gain access to tools and knowledge that help you thrive as a leader. Whether you’re optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culture Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels—including 24/7 access to HR support—because we believe that progress begins with honest conversation. Competitive Rewards & Benefits Enjoy a comprehensive compensation package designed to support you and your family, including: Medical, social, and life insurance Pension plan Annual salary review and profit-sharing program Exclusive discounts on service, spare parts, and branded items Fully paid training program Show more Show less