English speakers call center agents - B2B

Company Description At etisalat CX Solutions, every digital interaction is designed to strengthen customer relationships and generate measurable business value. The company focuses on turning customer experience strategies into reality through clear objectives, disciplined methodologies, and dedicated resources. Teams work with clients to create efficient, high-quality customer journeys that drive tangible performance outcomes. etisalat CX Solutions emphasizes precision, consistency, and continuous improvement to deliver exceptional customer experiences. By partnering with the company, organizations gain a trusted provider committed to creating meaningful and sustainable results. Role Description This is a full-time, on-site role for English-speaking Call Center Agents – B2B, based in Qesm El Maadi. The role involves handling inbound and outbound calls with business customers, responding to inquiries, providing product and service information, and resolving issues in a professional and timely manner. Agents will document interactions accurately in internal systems, follow defined scripts and procedures, and escalate complex cases when needed. Daily tasks include meeting service-level targets, adhering to quality standards, and collaborating with team leaders to improve customer satisfaction. The role also requires maintaining up-to-date knowledge of offerings, promotions, and policies relevant to B2B clients. Qualifications Strong English communication skills, including clear speaking, active listening, and professional business writing. Customer service abilities, such as handling inquiries, resolving complaints, and managing difficult conversations with composure. Basic computer and CRM system skills, including accurate data entry, multitasking between applications, and using call center tools. Time management and organization skills to handle high call volumes, prioritize tasks, and meet performance targets. Previous experience in call centers, customer support, or B2B environments is preferred. Ability to work on-site in Qesm El Maadi and adhere to scheduled shifts and attendance requirements. High school diploma or equivalent; additional education in business, communications, or related fields is an advantage. Positive, solution-oriented attitude with a commitment to teamwork, continuous learning, and delivering excellent customer experiences. e& Cx Solutions Currently hiring English Speakers for the corporate account (English Account |/ B2B) with opportunity to travel to UAE or get promoted after 6 months • B1+/ B2 English speakers • Salary 19,000 NET •Commission equivalent 700 AED monthly •Social & Medical insurance • Referral program upto 6k/Month •Training Fully paid • Quarter bonus for top achievers 3k •free business line •University Graduate Location Maadi (Transportation not provided) Show more Show less