Customer Service Agent

Company Description "eClerx company ""We’re hiring Customer Care Executive for the Inbound US Voice Process 📌 Position Details: ▪️ Handle inbound customer inquiries and provide exceptional support to US-based customers. 💰 Salary: ▪️ 21,000 EGP Gross ▪️ 15500 net + 2300 night allowance ( 18k granted ) + 3000 KPIS 🕒 Shifts: ▪️ Rotational night & overnight 🎓 Requirements: ▪️ Fluency in English (B2 Level) 📍 Location: Technological Park, Maadi""" Role Description This is a full-time, on-site Customer Service Agent role based in Cairo. The Customer Service Agent will handle incoming customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly and courteously. Responsibilities include documenting interactions in company systems, following up on pending requests, and escalating complex cases when necessary. The role also involves coordinating with other departments to ensure timely resolution, maintaining up-to-date knowledge of company products and policies, and contributing feedback to improve customer experience and service processes. The agent is expected to meet performance targets related to response times, resolution rates, and customer satisfaction. Qualifications Candidates should possess skills in customer service and customer support, with the ability to handle inquiries efficiently and professionally. Candidates should possess skills in customer satisfaction and customer experience, focusing on delivering positive and consistent interactions. Candidates should possess skills relevant to working as customer service representatives, including clear communication and active listening. Strong verbal and written communication skills in English and Arabic, with the ability to explain information clearly and calmly. Ability to work on-site in Cairo, manage time effectively, and perform in a fast-paced environment. Basic computer literacy, including proficiency with email, CRM or ticketing systems, and standard office software. Previous experience in a customer-facing role is preferred, but motivated candidates with transferable skills are encouraged to apply. High school diploma or equivalent required; additional education in business, communications, or related fields is an advantage. proficiency level of English from B1+ to B2 Show more Show less