Sales Executive - Used Cars

JOB PURPOSE STATEMENT The Retail Sales Executive is responsible to drive profitable Jaguar Land Rover (JLR) vehicle sales at MYNM's exclusive Jaguar Land Rover (JLR) dealership, delivering volume, revenue, and margin targets while creating an exceptional, brand-aligned retail experience that maximises customer acquisition and retention. ESSENTIAL DUTIES & RESPONSIBILITIES: Sales Execution & Customer Journey Guide customers through the full purchase journey from enquiry and test drive to negotiation and delivery. Deliver compelling Jaguar Land Rover (JLR) product presentations and tailored vehicle demonstrations. Maximise attachment of finance, insurance, accessories, and service plans on every deal. Ensure every handover reflects JLR premium standards and drives referral and repeat business. Pipeline & Lead Management Maintain a disciplined CRM pipeline with accurate lead status and next-action dates. Convert showroom, digital, and event leads within defined response-time standards. Proactively prospect and reactivate lapsed customers to build a sustainable order bank. Target Ownership & KPI Accountability Own and deliver monthly and annual unit sales, revenue, and gross-margin targets. Achieve lead-to-sale conversion, test-drive ratio, and CRM follow-up compliance targets. Meet F&I, accessory, and service-plan attachment targets on delivered vehicles. Sustain customer satisfaction (CSI/NPS) at or above JLR benchmark on every sale. Decision-Making Authority Exercise professional judgement within defined procedures, escalating decisions beyond authority without delay. Own the quality, sequence, and integrity of assigned work within the standard process. Cross-Functional Coordination Coordinate with Sales Support, Registration, and Logistics to ensure on-time vehicle delivery. Work with Marketing and CRM on campaigns, events, and qualified lead generation. Liaise with Finance and F&I on deal structuring, approvals, and documentation. Risk & Accountability Ownership Accountable for the accuracy, compliance, and documented evidence of own work, flagging risks promptly. Protect revenue and margin integrity by preventing leakage, rework, and non-compliant transactions. Brand & Customer Experience Standards Represent the Jaguar Land Rover (JLR) brand to the highest standard of grooming, etiquette, and facility presentation at every customer touchpoint. Deliver a consistent, personalised luxury experience across the automotive vehicle sales stage of the customer journey, tailored to premium-segment expectations. Operate a zero-error, right-first-time standard on documentation, handovers, and commitments to protect CSI/NPS and brand trust. Take personal ownership of assigned customer interactions end-to-end, resolving concerns with urgency, discretion, and follow-through. MINIMUM REQUIREMENTS FOR THE JOB: QUALIFICATIONS / EDUCATION Education: Bachelor's degree in Business, Sales, or Marketing (automotive product qualifications advantageous). EXPERIENCE 2-4 years in automotive vehicle sales; premium automotive or JLR experience advantageous. Work Environment Showroom-based with test drives, customer events, and occasional off-site sales activity. Show more Show less