IT Support Technician

Company Description Delight International Facilities Management (DIFM) is a leading total facilities management company headquartered in Abu Dhabi, with a strong operational presence in Dubai. Established in 1989, the company offers integrated hard, soft, specialist, and fit-out services that enhance the value, safety, and efficiency of properties across the UAE. With more than 1,000 trained professionals and over 1 million solutions delivered to 1,000+ clients, DIFM serves residential, commercial, hospitality, retail, and government sectors. The company holds ISO 9001, 14001, 45001, and SA 8000 certifications and is a member of BICSc, reflecting its focus on quality, safety, and sustainability. Guided by values such as Excellence, Integrity, Innovation, and Teamwork, DIFM maintains an ESG-aligned approach that supports environmental stewardship and social responsibility. Role Description The IT Support Technician is a full-time, on-site role based in Habshan. The technician will provide day-to-day technical support for desktop computers, laptops, and related hardware, including installation, configuration, and routine maintenance. Responsibilities include diagnosing and resolving hardware and software issues, supporting printers and other peripherals, and performing computer repairs to minimize downtime for users. The role involves responding to support requests, documenting incidents and resolutions, maintaining asset inventories, and escalating complex issues to senior IT staff or vendors when necessary. The technician will collaborate with internal teams to ensure reliable IT operations and adherence to company policies, security standards, and service quality expectations. Qualifications Candidates should possess strong Technical Support skills, including user assistance, incident handling, and ticket management. Candidates should possess experience with Desktop Computers, laptops, operating systems, and basic network connectivity. Candidates should possess solid Troubleshooting abilities for hardware, software, and peripheral issues. Candidates should possess hands-on Printer Support and Computer Repair skills for maintenance and component replacement. Relevant diploma or degree in Information Technology, Computer Science, or a related field is preferred. Industry certifications such as CompTIA A+, Microsoft, or equivalent are an advantage. Ability to work on-site in Habshan, manage priorities, and communicate clearly with non-technical users. Basic understanding of IT security practices, backup procedures, and safe handling of equipment. Previous experience in facilities management or industrial environments is beneficial. Show more Show less