Customer Service Representative

A delayed order. A confused customer. A question that needs a clear answer. Sometimes, having someone who follows through makes all the difference. At Yamm, we’re looking for that person. We’re hiring: Customer Service Representative 📍 Full-time · Remote What you’ll do: Respond to customer inquiries clearly and professionally. Manage assigned support tickets daily, taking full ownership from assignment through resolution. Contact customers to gather information, clarify requests, and follow up on pending cases. Coordinate with the operations team to resolve issues and complete required actions. Escalate cases that need additional support and track their progress. Identify recurring issues and suggest improvements to support processes. What we’re looking for: Strong written and spoken communication skills in Arabic and English. Previous customer service experience is a plus. Attention to detail and consistent follow-through. Flexibility to adapt to changing schedules and operational needs. The ability to work independently remotely and stay organized when things get busy. A diploma or higher in any field. Interested in joining Yamm? We’d love to hear from you. Show more Show less