Customer Service Specialist

Company Description dejavu Egypt is Egypt’s leading brand in women’s footwear and bags, offering stylish, contemporary designs to customers across the country. The company is known for combining modern fashion with comfort and quality, creating products that suit a wide range of lifestyles and occasions. Team members work in a dynamic retail environment that focuses on delivering a distinctive customer experience. Joining dejavu Egypt means contributing to a growing brand that values professionalism, creativity, and customer satisfaction. Role Description The Customer Service Specialist is a full-time, on-site role based in New Cairo. This position is responsible for assisting customers in-store, answering inquiries, handling complaints, and providing detailed information about products, sizes, materials, and care instructions. Daily tasks include managing customer interactions at the point of sale, processing returns and exchanges, coordinating with the sales and inventory teams, and ensuring that customer issues are resolved promptly and courteously. The role also involves maintaining a welcoming store atmosphere, following company policies and procedures, and accurately documenting customer feedback to support continuous improvement. Qualifications Strong customer service and client-facing skills, with the ability to handle inquiries, complaints, and feedback professionally. Effective communication and interpersonal skills, including active listening and clear, courteous interaction with diverse customers. Basic sales and retail operations skills, such as handling POS systems, processing transactions, and managing returns and exchanges. Problem-solving and conflict resolution abilities, with attention to detail and a focus on delivering solutions that enhance customer satisfaction. Organizational and time management skills, including the ability to prioritize tasks in a fast-paced store environment. Comfort working on-site in New Cairo, with flexibility to work shifts, weekends, and holidays as needed. Previous experience in retail, fashion, or customer support is preferred but not required. High school diploma or equivalent; additional training in customer service or retail operations is an advantage. Show more Show less