Customer Support Executive (Turkish Speakers)

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business and better serve their own customers. With strong global coverage and deep cultural understanding, ETISAL International adapts its services to diverse markets and industries. The company is committed to first-class quality, human capital development, and the use of state-of-the-art technologies. Its culture emphasizes transparency, flexibility, integrity, passion for service, and consistently exceeding client expectations. Role Description The Customer Support Advisor (Turkish Speakers) is a full-time, hybrid role based in Cairo, Egypt, with the possibility of some work-from-home arrangements. In this role, the advisor responds to customer inquiries in Turkish through phone, email, chat, and other channels, ensuring timely, accurate, and courteous support. Daily responsibilities include handling customer complaints, providing information about products and services, guiding customers through processes, and documenting interactions in line with company procedures. The advisor will also follow up on unresolved cases, escalate complex issues when needed, and contribute to maintaining high customer satisfaction metrics. Collaboration with team members and supervisors is expected to ensure consistent service quality and alignment with ETISAL International’s standards. Qualifications Strong customer-facing capabilities, including Customer Contact and Customer Support skills. Ability to maintain high service standards and positive outcomes, with a focus on Customer Satisfaction. Experience providing guidance and solutions to clients, leveraging Client Counseling skills. Excellent Communication skills in Turkish, with good command of English or Arabic preferred. Previous experience in customer service, call centers, or BPO environments is an advantage. Comfort working in a hybrid setup, managing both on-site and remote responsibilities effectively. Strong problem-solving abilities, attention to detail, and resilience in handling high-volume inquiries. Basic computer literacy and familiarity with CRM or contact center systems. Show more Show less