Patient Experience Coordinator

Job Title: Patient Experience Coordinator Job Code: PEC-005 Department: Patient Experience Your Impact 1–3 years of patient-facing or customer service experience Daily patient rounds across inpatient and outpatient areas 2 languages – Arabic and English communication Timely handling and escalation of patient feedback Consistent, compassionate support for patients and families What you will do Patient Welcome: Greet, guide, and assist patients and visitors. Patient Rounds: Check patient comfort and satisfaction daily. Patient Support: Respond to non-medical requests and inquiries. Feedback Tracking: Record complaints and support timely follow-up. Communication: Handle patient calls, emails, and inquiries. Collaboration: Work with hospital teams to improve patient experiences. How success is measured Warm, empathetic, and attentive daily patient interactions Fast and effective handling and escalation of patient concerns Accurate and detailed logging of feedback in the system Clear communication and seamless teamwork Respect for patient privacy and confidentiality You will thrive here if you have… High school diploma or an Associate Degree in a relevant field 1–3 years of patient-facing, hospitality, or customer service experience Healthcare experience is preferred Fluency in Arabic and English (written and spoken) Familiarity with Microsoft Office applications and basic system navigation Understanding of patient rights and customer service standards Strong interpersonal and problem-solving skills Competencies we value Communication – Clear, respectful, and reassuring interactions Client Focus – Putting patients' comfort, dignity, and needs first Emotional Intelligence – Listening with empathy, patience, and understanding Teamwork – Collaborating to create a seamless patient experience Adaptability – Responding positively to changing patient needs Show more Show less