Ticket Operations Lead

We are looking for an experienced and commercially minded Ticket Operations Lead to support the delivery of ticketing operations across a dynamic, high-profile stadium and events environment. This role is responsible for ensuring the successful setup, launch, management and reconciliation of ticket sales across sporting events, concerts, entertainment and other large-scale events. Working at the intersection of ticketing, sales, marketing, technology and stadium operations, you will play a key role in delivering a seamless customer experience while supporting revenue generation, operational efficiency and commercial performance. The successful candidate will bring strong ticketing systems knowledge, hands-on operational experience and the ability to coordinate multiple stakeholders, technology providers and event requirements in a fast-paced environment. Experience supporting major sporting events, stadiums, arenas, concerts or large-scale entertainment venues would be particularly valuable. Key Responsibilities Ticketing Sales & Event Operations Coordinate the end-to-end delivery of ticketing operations across stadium events, from initial configuration and on-sale preparation through to event-day delivery and post-event reconciliation. Configure, test and monitor ticketing systems, including pricing, inventory, seating plans, ticket allocations, sales windows and access rules. Support ticket launches, pre-sales, general sales, season tickets, memberships and other ticketing initiatives. Monitor live ticket sales, identify operational issues and coordinate timely resolutions. Manage ticket fulfilment processes, including digital ticketing, physical tickets, transfers and collections. Ensure ticket inventory is accurately maintained, controlled and reconciled across all sales channels. Support the successful delivery of multiple events and ticketing campaigns simultaneously. Commercial, Sales & Marketing Collaboration Work closely with commercial, sales and marketing teams to coordinate ticket launches, promotional campaigns and revenue-generating initiatives. Support the execution of ticketing sales strategies, including promotional offers, pricing changes, customer segmentation and targeted campaigns. Coordinate ticketing information across websites, CRM platforms, marketing channels and customer communications. Partner with marketing teams to ensure accurate and timely communication of ticket availability, sales windows, promotions and event information. Support the use of customer data, sales reporting and audience insights to improve ticketing performance and customer engagement. Identify opportunities to improve ticket sales processes, conversion rates and the overall customer purchasing experience. Ticketing Technology & CRM Systems Operate and support ticketing platforms and related technologies used to manage ticket sales, distribution and event operations. Work with external ticketing technology providers and internal technology teams to ensure systems are correctly configured, integrated and operating effectively. Experience working with ticketing platforms or providers such as WeBook, Ticketmaster, Platinumlist, Fever, or similar solutions would be advantageous. Support the integration and effective use of CRM platforms, ideally Salesforce or comparable systems, to improve customer data management, sales coordination and reporting. Troubleshoot ticketing system issues, manage escalations and coordinate resolutions with technology partners. Participate in system testing, operational readiness reviews and continuous improvement initiatives. Maintain accurate ticketing and customer data across relevant systems. Stadium Access Control & Event-Day Delivery Work closely with stadium operations, security and access control teams to ensure ticketing systems and venue entry technology operate effectively. Coordinate the testing and configuration of ticket validation, scanning and access control systems ahead of events. Support event-day ticketing operations, ensuring systems are monitored and operational issues are resolved promptly. Act as a key point of contact for ticketing incidents affecting customer entry, ticket validity, transfers or access permissions. Support the investigation and resolution of ticket misuse, duplication, unauthorized transfers and other ticketing irregularities. Collaborate with operational stakeholders to deliver a smooth, efficient and positive customer entry experience. Reporting, Inventory & Operational Improvement Prepare and maintain accurate ticket sales, inventory, attendance and reconciliation reports. Support reporting on ticket sales performance, revenue, customer demand and event attendance. Work with finance, commercial and operations teams to ensure accurate ticketing data and financial reconciliation. Develop and maintain operational procedures, checklists, event readiness plans and ticketing documentation. Identify opportunities to improve processes, systems, reporting accuracy and operational efficiency. Support training and knowledge sharing with internal teams involved in ticketing and event operations. Experience & Qualifications Essential Requirements Relevant experience in ticketing sales, ticketing operations, event ticketing or a closely related commercial operations role. Proven experience managing or supporting ticketing systems, ticket sales processes and operational delivery. Strong understanding of ticket inventory management, ticket configuration, pricing, sales channels and fulfilment. Experience working with external ticketing technology providers or software platforms. Demonstrated ability to coordinate multiple stakeholders across commercial, operational and technical functions. Experience producing ticketing reports, monitoring sales performance and maintaining accurate operational data. Strong problem-solving skills and the ability to manage competing priorities in a fast-paced environment. Excellent communication, organizational and stakeholder management skills. Ability to support event-day operations, including evenings and weekends when required. Desirable Experience Experience working in large-scale sporting events, stadiums, arenas, concerts, festivals or major entertainment venues. Practical experience with ticketing technology providers such as WeBook, Ticketmaster, Platinumlist, Fever or equivalent platforms. Experience using CRM systems, particularly Salesforce, or similar customer relationship management platforms. Understanding of ticketing system integrations with access control, inventory management, customer databases and reporting tools. Experience working closely with sales and marketing teams on ticketing campaigns, promotions and customer engagement initiatives. Familiarity with ticketing analytics, sales dashboards, revenue reporting and audience segmentation. Experience working in a multi-event venue or environment with high ticket sales volumes. Show more Show less