E-commerce Account Manager

We are looking for a hands-on Salla E-commerce Account Manager to own the day-to-day operation of our Salla store and act as the primary coordination point between business teams, Salla support, third-party providers, and internal IT. The role combines store operations, issue resolution, business requirements, user access, order management, integrations, configuration, and continuous improvement. Key Responsibilities Monitor daily Salla store operations, troubleshoot issues, and coordinate timely resolution to maintain business continuity. Collect and analyze requirements from Marketing, Sales, Finance, Warehouse, Customer Service, and other teams. Coordinate directly with Salla support on technical issues, platform requests, incidents, and outstanding cases. Support campaigns, promotions, discount codes, store users, and new marketing initiatives from a platform-operations perspective. Manage user accounts, roles, permissions, onboarding, offboarding, and periodic access reviews. Monitor order flows and investigate issues related to payments, fulfillment, cancellation, returns, and refunds. Manage integrations with shipping providers, payment gateways, ERP systems, marketing applications, and third-party services. Maintain approved store settings, product categories, shipping rules, payment methods, and operational configurations. Act as the primary point of contact between business teams, Salla, external providers, and internal IT. Maintain issue trackers, enhancement logs, implementation updates, and operational performance reports. What We're Looking For Bachelor’s degree in Information Systems, Information Technology, E-commerce, Business Administration, or a related field. 3+ years of relevant experience in e-commerce platform operations, business applications, digital commerce, or application support. Hands-on experience with Salla or a comparable e-commerce platform is strongly preferred. Practical knowledge of order flows, payments, shipping, promotions, user permissions, store configuration, and integrations. Working knowledge of ERP connections, APIs, payment gateways, shipping integrations, and third-party applications. Strong analytical, troubleshooting, documentation, communication, and cross-functional coordination skills. Show more Show less