Customer service (English B2/C1)

Company Description Alorica is a global customer experience (CX) provider that partners with brands from strategy through execution to deliver meaningful, results-driven interactions. With a focus on innovation, integrity, and authenticity, Alorica designs and pioneers customer experiences that elevate brand loyalty and performance. The company brings together proven operational excellence, industry expertise, and advanced technology to support over 250 brands in more than 75 languages. Alorica’s 100,000 professionals across 17 countries work in connected, creative teams committed to curiosity and continuous improvement. Applicants joining Alorica can expect a dynamic environment with opportunities to grow and contribute to impactful customer experiences. Role Description This is a full-time, on-site Customer Service position located in Giza, supporting customers in English at B2/C1 level. The role involves handling inbound and outbound customer inquiries, resolving issues, and providing accurate information about products, services, and policies. Daily tasks include managing calls, emails, or chats; documenting interactions in the system; and following established procedures to ensure timely and effective resolutions. The Customer Service professional will collaborate with team members and supervisors, escalate complex cases when necessary, and consistently apply quality and compliance standards. The role also includes meeting performance targets, maintaining a positive and professional attitude, and contributing to a supportive, customer-centered work environment. Qualifications Strong English communication skills (B2/C1), including clear spoken and written interaction with customers. Customer service capabilities such as active listening, empathy, problem-solving, and conflict resolution. Basic computer proficiency and ability to navigate multiple systems, CRM tools, and call center applications. Organizational skills including time management, attention to detail, and consistent follow-through on tasks. Ability to work on-site in Giza on a full-time schedule, including flexibility for shifts, weekends, or holidays as needed. Previous experience in customer support, contact centers, or hospitality is beneficial but not mandatory. Resilience and adaptability in a fast-paced environment, with a commitment to teamwork and performance goals. High school diploma or equivalent; further education in business, languages, or related fields is an advantage. Show more Show less