TeleSales TeamLeader ( Training Sector-KSA )

Company Description كن الرقمية | Be Group is an officially recognized partner of Google and leading social media platforms in Saudi Arabia and the wider Arab region. The company focuses on providing digital solutions and training services that help organizations and individuals enhance their online presence and performance. As a growing player in the digital and training sectors, كن الرقمية | Be Group offers a collaborative environment where team members can develop their skills in sales, technology, and education. The organization values innovation, professionalism, and a strong commitment to customer success, making it an appealing workplace for individuals interested in digital transformation and training services. Role Description This is a full-time, on-site TeleSales Team Leader role based in Qesm 1st Nasser City. The TeleSales Team Leader will oversee a telesales team focused on promoting training services, setting daily targets, monitoring performance, and providing ongoing coaching and guidance. The role involves managing outbound and inbound calls, supporting team members in handling customer inquiries, and ensuring a high standard of customer service. The TeleSales Team Leader will collaborate with management to plan sales campaigns, track sales metrics, and implement strategies to achieve revenue and conversion goals. The position also requires preparing regular performance reports, conducting training sessions for the team, and ensuring adherence to company policies and quality standards. Qualifications Candidates should possess strong Communication skills, including clear spoken and written communication and active listening abilities. Candidates should possess Team Management and Team Leadership skills to supervise, motivate, and develop telesales staff. Candidates should possess Customer Service skills to handle inquiries professionally, resolve issues, and maintain client satisfaction. Candidates should possess Sales skills, including closing techniques, negotiation, and target-driven performance in telesales environments. Candidates should have experience in telesales or call center operations, preferably within the training or digital services sector. Candidates should demonstrate strong organizational and time-management abilities, with proficiency in basic computer and CRM tools. Candidates should ideally hold a relevant diploma or bachelor’s degree in Business, Marketing, or a related field, or have equivalent practical experience. Fluency in Arabic is required; proficiency in English is considered an advantage. Show more Show less