Vendor Onboarding & Lifecycle Executive

Vendor Onboarding & Lifecycle Executive Department: Commercial & Business Development Location: Jordan (Remote) Employment Type: Full-Time Company: WAFY – Saudi Arabia About the Role WAFY is looking for a Vendor Onboarding & Lifecycle Executive based in Jordan to support our growing partner network in Saudi Arabia. In this remote role, you will help turn newly signed partnerships into successful, active vendors on the WAFY platform. You'll coordinate onboarding, support storefront launches, maintain vendor data and content quality, monitor performance, and work closely with Saudi-based partners throughout their lifecycle. Key Responsibilities Coordinate vendor onboarding from contract signing through storefront go-live. Collect and validate vendor information, including inventory, pricing, availability, media assets, and booking policies. Support storefront setup and quality reviews through the WAFY Partner Portal. Conduct virtual onboarding and Partner Portal training sessions with vendors. Follow up with vendors to ensure timely completion of onboarding requirements. Monitor vendor performance indicators, including GMV, booking conversion, content completeness, and review scores. Support 30-day and 90-day vendor performance reviews and follow up on agreed actions. Identify content gaps, operational issues, and declining performance, coordinating corrective actions. Assist vendors with catalogue updates, pricing changes, availability, and seasonal offerings. Handle daily vendor inquiries and coordinate escalations with relevant internal teams. Maintain accurate vendor records, onboarding stages, and activity updates in the CRM. Prepare regular reports on onboarding progress, vendor performance, and outstanding actions. Collaborate remotely with Commercial, Product, Technology, and Operations teams in Saudi Arabia. Requirements 2–4 years of experience in vendor onboarding, account management, partner success, marketplace operations, customer success, or a related field. Based in Jordan, with the ability to work remotely and coordinate effectively with Saudi-based partners. Experience working directly with business partners, vendors, merchants, or corporate accounts. Good understanding of commercial and marketplace metrics, including GMV, conversion, and retention. Strong organizational skills and ability to manage multiple vendors simultaneously. Comfortable working with CRM systems, dashboards, digital platforms, and remote collaboration tools. Excellent communication, follow-up, and relationship-management skills. Fluent Arabic and English, both written and spoken. Ability to work independently in a remote environment. Preferred Qualifications Experience in tourism, hospitality, events, entertainment, e-commerce, marketplaces, OTAs, or aggregator platforms. Previous exposure to vendor or merchant portals. Basic understanding of API integrations or booking/channel management systems. Experience managing business partners or commercial accounts in Saudi Arabia or the GCC market. Why Join WAFY? At WAFY, you'll work at the intersection of technology, tourism, entertainment, and commerce, supporting Saudi Arabia's growing digital marketplace from Jordan. You'll collaborate with cross-functional teams, build strong relationships with business partners, and contribute directly to vendor success and platform growth. Interested? Apply now and grow your career with WAFY! Show more Show less