CRM Specialist (BPO)

Job Description: CRM Specialist (EGYPTIANS ONLY) Company: Innovative Work Solutions (IWS) Job Title: CRM Specialist Department: Business Development / Customer Experience Location: Nasr City, Cairo, Egypt Job Type: Full-Time, On-site Working Days: Monday to Friday. Days Off: Saturday and Sunday. Working Hours: 2:00 PM – 11:00 PM. Work Model: On-site, Nasr City, Cairo, Egypt. Salary: Negotiable (based on experience) Job Summary We are looking for a detail-oriented and proactive CRM Specialist to manage customer relationship management systems, maintain accurate customer data, and support customer engagement, retention, and business growth. The ideal candidate will optimize CRM processes, analyze customer information, and collaborate with cross-functional teams to improve customer experience and operational efficiency. Key Responsibilities Manage and maintain the CRM system, ensuring customer records and data are accurate, complete, and up to date. Monitor customer interactions, track leads, and manage customer information throughout the customer lifecycle. Support lead generation, lead qualification, follow-ups, and sales pipeline management. Prepare and maintain CRM reports, dashboards, and performance metrics. Analyze customer data to identify trends, engagement opportunities, and areas for improvement. Develop and implement CRM workflows and automation processes to improve efficiency. Coordinate with Sales, Marketing, and Customer Service teams to ensure consistent customer communication. Monitor customer retention, satisfaction, and engagement metrics. Identify opportunities to improve CRM utilization, data quality, and reporting accuracy. Provide CRM system support and guidance to team members when needed. Ensure customer data is handled confidentially and in accordance with company policies. Job Requirements Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field. Previous experience in CRM, customer relationship management, sales operations, or a similar role is preferred. Experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or Microsoft Dynamics is an advantage. Knowledge of CRM workflows, customer data management, and reporting. Strong analytical skills and attention to detail. Proficiency in Microsoft Excel and familiarity with reporting dashboards. Excellent organizational, communication, and problem-solving skills. Ability to manage multiple tasks and meet deadlines. Good command of English, both written and spoken. What We Offer Competitive salary based on experience and qualifications. Professional development and career growth opportunities. A collaborative and supportive working environment. Medical and social insurance, subject to company policy. 📲 **How to Apply:** Send your **CV ** to: **wa.me/201090005431** Show more Show less