Ticketing Specialist / Tour Reservation Lead

🌟 We're Hiring: Ticketing Specialist / Tour Reservation Lead 📍 Location: United Arab Emirates (Remote) 🕒 Employment Type: Part-Time 💼 Experience Level: Mid-Level to Senior 🌐 Work Arrangement: Fully Remote About Us We are a customer-focused organization dedicated to delivering seamless travel experiences through reliable ticketing services, efficient reservation management, and carefully coordinated tour arrangements. We believe great travel experiences begin with accurate planning, responsive service, and attention to detail. Our team values professionalism, collaboration, customer satisfaction, and continuous improvement while helping travelers and partners enjoy smooth, well-organized journeys. The Role We are seeking a proactive Ticketing Specialist / Tour Reservation Lead to oversee ticket bookings, tour reservations, itinerary coordination, and customer inquiries. In this part-time, fully remote role, you will help ensure reservation information is accurate, availability is managed effectively, and booking changes are handled professionally. You will coordinate with travel suppliers, tour operators, and internal teams to deliver dependable service while supporting efficient reservation workflows and a positive customer experience. Key Responsibilities Manage ticketing and tour reservation activities, including booking confirmations, amendments, cancellations, and itinerary updates. Check availability, pricing, booking conditions, and travel schedules to provide accurate information to customers and partners. Coordinate with airlines, tour operators, hotels, transport providers, and other suppliers to confirm reservations and resolve booking issues. Prepare and verify tickets, vouchers, itineraries, confirmation documents, and other travel-related records. Respond to customer inquiries regarding bookings, travel arrangements, payment requirements, and reservation policies. Monitor reservation deadlines, payment status, ticket issuance, and outstanding confirmations to minimize errors and missed bookings. Handle schedule changes, cancellations, overbooking concerns, and customer requests with professionalism and urgency. Maintain accurate booking records and prepare reports on reservation volumes, service quality, and operational performance. Support the improvement of ticketing procedures, reservation systems, customer communication, and team workflows. Provide guidance on reservation processes and help maintain consistent service standards across booking operations. Requirements Minimum 3+ years of relevant professional experience in ticketing, travel reservations, tour operations, or travel coordination preferred. Familiarity with reservation platforms, booking management systems, ticket issuance procedures, and travel documentation. Knowledge of travel itineraries, supplier coordination, cancellation policies, and booking amendments. Strong organizational skills, attention to detail, and the ability to manage multiple reservations and deadlines. Excellent customer service, communication, and problem-solving abilities. Ability to work independently in a remote environment while coordinating effectively with customers and external partners. Previous experience leading reservation workflows or supporting a booking team is an advantage. Bachelor’s degree or equivalent qualification preferred. Professional certifications are not required. What We Offer Flexible, part-time remote work with opportunities to collaborate across travel and tourism operations. Exposure to diverse booking requirements, tour arrangements, and customer service activities. A collaborative environment that values reliability, initiative, and professional development. Opportunities to improve reservation processes and contribute to a better customer experience. The chance to apply your travel operations expertise while supporting efficient and customer-focused service delivery. If you are detail-oriented, customer-focused, and experienced in managing ticketing and tour reservations, we encourage you to apply and help create smoother travel experiences. Show more Show less