Digital Payment Assistant Manager

Job Summary: To lead and manage the end-to-end lifecycle of digital payment services including Internet Banking, Mobile Banking, and Instant Payment Network (IPN), covering ideation, requirement definition, implementation, and continuous enhancement. The role is responsible for ensuring service reliability, security, compliance, performance optimization, and alignment with business objectives, customer needs, and regulatory mandates. Responsibilities Ensure all digital payment activities are fully aligned with corporate governance standards, internal controls, and regulatory/legal frameworks, including compliance with Central Bank directives and industry best practices. Lead responses to audit findings, regulatory reviews, and internal control assessments, ensuring timely resolution and full compliance. Develop and maintain policies, procedures, and operational guidelines that govern digital payment services and ensure regulatory alignment. Take full ownership of digital payment services across their entire lifecycle, including strategy, planning, development, implementation, support, and optimization. Develop new service ideas and feature enhancements based on market trends, customer feedback, and internal business priorities. Lead the execution of platform/service enhancements, including prioritization, testing, and rollout based on roadmap and strategy. Understand evolving market technologies and provide enhancement recommendations to support the bank’s digital transformation. Build and maintain strong relationships with external partners and vendors to ensure efficient and secure operation of digital payment systems. Monitor daily operations and ensure service performance, availability, and adherence to defined SLAs. Act as the primary escalation point for service issues, coordinating with IT, vendors, and security teams to drive timely resolution. Lead and support UAT (User Acceptance Testing) for new features, releases, and integrations across digital channels. Collaborate with internal stakeholders to identify and capitalize on opportunities to cross-sell or promote digital services across customer segments. Ensure availability beyond standard working hours to address urgent or business-critical needs. Qualifications Bachelor’s degree in engineering, Computer Science, or a related discipline is preferred. 4 to 6 years of proven experience in the banking sector, specifically within digital banking, electronic payments Experience of managing digital projects/services. Solid Knowledge of Digital Banking & Alternative Channels & retail banking products. Good understanding of digital payment systems architecture, integration frameworks & specifications, and security standards. Strong proficiency in business analysis, including writing Business Requirement Documents (BRDs), managing end-to-end service/project delivery, handling incidents, and monitoring service performance. Technically competent with the ability to liaise effectively between business, IT, vendors, and security teams to implement new features or resolve complex service issues. Show more Show less