English CS ( B2 - C1 )

Company Description COB Solution supports medical providers by improving operational efficiency, optimizing workflows, and implementing innovative solutions that enhance patient care. The company focuses on helping healthcare organizations streamline processes so they can deliver better services and achieve sustainable growth. COB Solution partners closely with clients to understand their needs and provide tailored, practical tools. Team members contribute to meaningful work that directly impacts healthcare quality and provider performance. Role Description The English CS (B2–C1) role at COB Solution is a full-time, on-site position based in Cairo, Egypt. The role involves daily interaction with clients and internal teams in English, handling inquiries, resolving service issues, and providing clear, professional communication. Responsibilities include delivering high-quality customer support, guiding users through solutions, and ensuring a positive experience for medical providers and their staff. The role may also involve translating and clarifying information, supporting training initiatives, and maintaining accurate documentation of customer interactions and feedback to help improve processes and services. Qualifications Strong English proficiency at B2–C1 level, with excellent communication and customer service skills. Ability to deliver clear English teaching or training sessions, and support users in understanding procedures and tools. Competence in translation between English and relevant local language to ensure accurate and accessible information. Previous experience in customer service or client-facing roles, ideally within healthcare or technology environments. Solid problem-solving skills, attention to detail, and ability to manage multiple tasks in a fast-paced setting. Comfort working on-site in Cairo, Egypt and collaborating within cross-functional teams. Proficiency with common office and communication software; CRM or helpdesk systems experience is a plus. Relevant bachelor’s degree or equivalent practical experience in languages, communication, or a related field is preferred. Show more Show less