Back Office Agent (B1+ English) Outbound & Email

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company specializes in customized, high-value outsourcing solutions that help organizations focus on their core business while enhancing customer service. ETISAL International emphasizes cultural understanding, global coverage, and industry best practices to deliver tailored services that meet unique business needs. The organization is committed to transparency, flexibility, integrity, and a strong appreciation of human capital. Its teams work passionately to provide first-class quality, implement advanced technologies, and consistently exceed client expectations. What We Offer · Net Salary: 13,000 EGP · Social & Medical Insurance · Fully Paid Training Program · 2 Rotational Days Off per week · Professional, supportive, and inclusive work environment · Prime office location: Abbasia, Cairo About the Role We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping. This is an excellent opportunity for individuals looking to build a stable career in a structured and supportive environment. Graduates are strongly encouraged to apply. --- Key Responsibilities · Conduct outbound calls to follow up on pending matters and gather required information. · Manage email correspondence, responding to inquiries promptly and professionally. · Process, verify, and maintain documentation and data entry tasks. · Coordinate with internal teams to ensure smooth operations and timely task completion. · Maintain accurate records and follow up on outstanding items. --- Qualifications · Bachelor's degree in any discipline. · English proficiency at B1+ to B2 level. · Strong organizational and time-management skills. · High attention to detail and accuracy. · Excellent verbal and written communication skills. · Ability to work effectively in a structured, target-driven environment. · Flexibility to work rotational shifts. Show more Show less