Sales Account Manager

Glamera is a fast-growing SaaS company transforming the lifestyle and wellness industry across the GCC and MENA regions. Through an all-in-one platform, Glamera empowers salons, spas, barbershops, clinics, and wellness businesses.With a strong focus on innovation, growth, and customer experience, Glamera combines SaaS technology with digital payment solutions to help businesses scale efficiently and enhance their clients’ experience.At Glamera, we believe in building technology that creates real business impact while fostering a dynamic, collaborative, and growth-driven work environment. 🔹 Key Responsibilities: Manage and grow a portfolio of existing customer accounts to achieve revenue targets. Identify and execute cross-selling and upselling opportunities to maximize customer value. Proactively engage with customers to understand their business needs and ensure high levels of satisfaction. Re-engage churned or inactive customers by offering tailored solutions, attractive offers, and resolving previous issues. Investigate and address the root causes of customer churn, ensuring long-term retention. Build and maintain strong, long-term relationships with customers to enhance loyalty and lifetime value. Act as the main point of contact for clients, ensuring seamless communication and support. Collaborate with internal teams (sales, customer success, product) to deliver optimal solutions for customers. Track account performance, customer engagement, and retention metrics, providing regular reports and insights 🔹Requirements: Proven experience in account management, sales, or customer success, preferably in a SaaS environment. Strong communication, negotiation, and relationship-building skills. Ability to identify customer needs and translate them into business opportunities. Experience in handling customer objections and resolving issues effectively. Results-oriented with a strong focus on customer satisfaction and retention. Ability to manage multiple accounts and priorities Familiar with CRM and ticketing systems. Familiarity with Sales funnel and handling sales targets. At least 2 years of experience Show more Show less