Customer Service agent / Outbound (UAE Account)

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that help clients concentrate on their core business and better serve their own customers. ETISAL International emphasizes cultural understanding, industry best practices, and state-of-the-art technologies to provide first-class quality and enhance client value. The company is committed to transparency, operational flexibility, integrity, and a strong appreciation of human capital. Its teams work with passion to exceed client expectations and continuously improve management and operational standards. Role Description This is a full-time, on-site Outbound Customer Service role for the Dubai account, based in Cairo, Egypt. The role involves making outbound calls to existing and potential customers, providing accurate information about products and services, and addressing customer inquiries or issues in a professional manner. The person in this role will handle follow-ups, confirm customer details, and ensure that interactions align with client quality standards and performance targets. Daily tasks include documenting call outcomes, updating customer records, and collaborating with team leaders to improve call efficiency and customer satisfaction. The role also requires adherence to company policies and participation in ongoing coaching and training to maintain high service levels. Qualifications Strong customer service skills, including active listening, empathy, and the ability to handle objections and difficult conversations professionally. Clear and confident verbal communication skills in English; Arabic and additional languages are an advantage. Basic computer literacy and ability to work with CRM systems, call center software, and standard office applications. Capability to work in a target-driven environment, manage time effectively, and maintain accuracy in documentation. Previous experience in outbound customer service, telesales, or call center operations is preferred but not mandatory. High level of reliability, integrity, and commitment to teamwork and continuous learning. Flexibility to work in shifts as required by business needs. High school diploma or equivalent; post-secondary education in business, communications, or a related field is a plus. Show more Show less