TechOps & Support Engineer

Our TechOps & Support Engineer Ensures the stability, availability, and performance of production environments by monitoring systems, automating operational processes, supporting deployments, resolving incidents, and maintaining secure, reliable platform operations. Responsibilities Monitor, maintain, and optimize production environments to ensure high availability, performance, and compliance with established service level objectives (SLAs/SLOs) Manage deployments, CI/CD pipelines, and release activities while supporting configuration management and environment consistency across production and non-production environments Administer and troubleshoot containerized platforms, IBM Cloud Pak Stacks, Confluent, Elasticsearch, and supporting infrastructure to ensure reliable system operations Investigate incidents, perform root cause analysis, implement corrective actions, and contribute to post-incident reviews to improve service reliability Configure and maintain monitoring, logging, and alerting solutions to proactively identify performance issues and minimize service disruptions Support backup, disaster recovery, security, patching, and operational compliance activities while maintaining accurate technical documentation and runbooks Collaborate with Development, QUALITY, Platform Engineering, Network, and Support teams to resolve complex technical issues and continuously improve operational processes Requirements Bachelor's degree or Diploma in Computer Science, Engineering, or a related field Around 2+ years of experience in Technical Operations, Production Support, Site Reliability Engineering (SRE), DevOps, or System Administration Good experience with Linux/Windows administration, Docker, Kubernetes, OpenShift, CI/CD pipelines, automation tools (Jenkins, GitLab CI, GitHub Actions), and scripting (Bash, PowerShell, Python) Working knowledge of IBM Cloud Pak solutions (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), and observability platforms such as Grafana and Prometheus Good understanding of networking fundamentals, security best practices, IAM, backup and disaster recovery, configuration management, and production environment support Strong troubleshooting, incident management, root cause analysis, communication, and collaboration skills with the ability to work effectively under pressure Ability to participate in on-call support, prioritize operational issues, and deliver reliable production support while driving continuous service improvement Show more Show less