Unit Manager

Company Description MetLife is a global financial services company providing insurance, annuities, employee benefits, and asset management solutions that help individuals and institutions navigate a rapidly changing world. Founded in 1868, MetLife operates in more than 40 markets worldwide, with leading positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East. The company is transforming its business to deliver greater value through simpler, more focused, and future-oriented products and services. MetLife is committed to offering flexible solutions, intuitive customer experiences, and innovative services that meet evolving needs. The organization’s purpose is reflected in its promise: “MetLife. Navigating life together.” Role Description The Unit Manager is a full-time, on-site role based in Amman, Jordan, responsible for overseeing a team to achieve sales, service, and operational objectives within MetLife’s local business. This role includes setting performance targets, monitoring results, and providing regular coaching, feedback, and support to team members to drive productivity and quality. The Unit Manager collaborates with senior leadership to implement strategies, ensure compliance with company policies and regulatory requirements, and maintain high standards of customer service. Day-to-day responsibilities involve planning and organizing work schedules, reviewing reports and metrics, identifying areas for improvement, and coordinating training and development initiatives. The role also entails building a positive team culture, resolving escalated issues, and representing the unit in cross-functional meetings and projects. Qualifications Experience in team leadership and people management, including performance monitoring, coaching, and mentoring. Background in financial services, insurance, or related sectors, with understanding of sales processes and customer service standards. Strong analytical and problem-solving abilities, including comfort with reporting, metrics, and data-driven decision-making. Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and engage diverse stakeholders. Proven organizational and time management skills, with capacity to prioritize tasks and manage multiple initiatives simultaneously. Knowledge of relevant regulatory and compliance requirements within the insurance or financial services industry. Bachelor’s degree in Business, Finance, Management, or a related field; advanced certifications in insurance or leadership are an advantage. Proficiency in standard office software and business tools; familiarity with CRM or policy administration systems is beneficial. Fluency in English and Arabic, both written and spoken, is highly desirable. Show more Show less