Dispatcher & Administrative Assistant | Egypt

Truevoicesolutions is hiring a Dispatcher & Administrative Assistant based in Egypt with strong spoken and written English to support a growing medical transportation business in California. We’re looking for someone organized, dependable, and comfortable handling customer calls and coordinating daily transportation schedules. RESPONSIBILITIES • Handle inbound and outbound calls with patients, drivers, facilities, and transportation partners. • Process transportation requests received by phone and email. • Prepare driver schedules for review and coordinate pickups and drop-offs. • Monitor trip progress and communicate delays or scheduling changes. • Manage emails, update spreadsheets, and maintain accurate trip records. • Check invoices and update trip payment statuses. • Support daily administrative operations. QUALIFICATIONS • Strong spoken and written English with professional phone etiquette. • Experience using Microsoft Excel is required. • Excellent organization, attention to detail, and communication skills. • Ability to multitask, prioritize responsibilities, and work independently. • Comfortable using email and learning new systems. • Dispatching, transportation scheduling, or customer service experience is a plus. • NEMT experience is preferred but not required. Training on company procedures and workflows will be provided. ESSENTIAL REQUIREMENTS • Fast, stable internet suitable for clear customer calls and uninterrupted work. • A reliable PC or laptop capable of running calling software, GoHighLevel and activity-monitoring tools smoothly. • A quiet, distraction-free place to work. • A noise-cancelling headset. • All agents must download and use the required activity-monitoring software, such as TeamLogger. • Reliable attendance and punctuality for every agreed shift. WORKING HOURS Monday–Friday, with coverage needed between 7:00 AM and 5:00 PM Pacific Time. Coverage may be split between two people, with individual schedules discussed during interviews. PAY $4 per hour, paid in Egyptian pounds (EGP). Show more Show less