Sales Specialist

Handling End to End order cycle follow ups, solving issues and meet customer needs through all stages. Follow up with active & inactive customer in order to get a new PO’s with different “SKU’s” to achieve sales target. Manage customer graphic requests by make sample analysis or got an art work and sending sample matched SM customer request before manufacturing. Provide estimated time of arrival “ETA” information for all orders to SM customers based on availability of “RM” or alternative material client acceptance, Production schedule, Delivery note, invoices status & any related factors. Handling & resolving any client issues in order to provide unique customer experience. Track customer account balances for credit limits and terms to avoid shipping and billing delays. Manage and follow up and deliver pending/undelivered finished goods stock. Coordinate with customers and dispatch team to determine appropriate delivery time if delivery is immediately, ensure delivery time is within 24 hours from shipping request. Daily, weekly, and monthly verification of collections status, and periodic follow up with clients to meet collections target . Track & ensure customers balance confirmation, with timely follow-up, securing required approvals, and maintaining accurate account reconciliation while strengthening client relationships. Providing clients with an exceptional level of service relating to all SM products and services Achieving customer satisfaction in accordance with international standards. Assisting customers in understanding all company products portfolio while identifying solutions to fit their needs to generate more revenue “One stop shop”. Analysis & Reports: 5% 20) weekly, monthly quarterly report of sales achieved comparison to sales and periodic notification to meet sales . Weekly Summary of all quotation sent VS converted into purchase orders. Monthly achievements and challenges with action & result in daily operation. Prepare monthly reports to be shared with the customers comparing the monthly allocation percentage compared to the actual order quantity monthly. Weekly pending leads, Samples, PO’s, JO’s Report. Show more Show less