Call Center Operator

Company Description Medexera is a healthcare-focused organization dedicated to delivering reliable, patient-centered support services. The company emphasizes efficient communication, accurate information handling, and a commitment to improving the overall experience of patients and healthcare partners. Medexera values professionalism, integrity, and collaboration across all teams. Joining Medexera offers the opportunity to contribute to a growing organization that prioritizes quality service and continuous improvement. Role Description This is a full-time, on-site Call Center Representative role based in Cairo, Egypt. The Call Center Representative will handle inbound and outbound calls, respond to inquiries, and provide clear, accurate information to patients and clients. Day-to-day responsibilities include managing customer requests, resolving basic issues, documenting interactions in internal systems, and escalating complex cases to appropriate teams. The role involves maintaining high standards of customer satisfaction, following call center procedures, and working closely with colleagues to ensure consistent and timely service. Representatives are expected to adhere to schedule requirements, meet performance targets, and uphold Medexera’s service and confidentiality standards. Qualifications Ability to work effectively in Customer Service Representative and Customer Support roles, focusing on responsive and reliable assistance. Strong commitment to Customer Satisfaction, with the capacity to handle inquiries and concerns professionally and empathetically. Well-developed Interpersonal Skills for clear communication, active listening, and constructive interaction with diverse customers and colleagues. Solid Computer Literacy, including basic data entry, use of call center software, email, and standard office applications. Clear spoken and written communication skills in English; Arabic language skills are highly beneficial. Ability to work on-site in Cairo, Egypt, adhering to full-time schedules and shift-based operations as needed. Previous experience in call centers, hospitality, healthcare support, or other customer-facing environments is an advantage. High school diploma or equivalent required; further education in business, communications, or related fields is a plus. English Level: B2 or above Show more Show less