Warranty Manager

Job Purpose Manage all warranty obligations under CAF maintenance and rolling stock contracts. Ensure timely identification, tracking, investigation, and resolution of warranty claims while protecting CAF contractual rights and maintaining fleet availability Job Description Manage warranty activities for rolling stock, components, and subsystems under CAF maintenance contracts. Review failures and determine warranty applicability based on contractual requirements. Lead technical investigations and root cause analyses for warranty cases. Track warranty claims, corrective actions, and recoveries from suppliers and subcontractors. Coordinate with Maintenance, Engineering, Supply Chain, and Quality departments to ensure effective claim management. Monitor warranty KPIs and prepare regular management reports. Ensure proper documentation and evidence collection to support warranty claims. Participate in customer meetings regarding warranty issues and fleet performance. Support reliability improvement initiatives by analyzing recurring failures and warranty trends. Maintain compliance with contractual, quality, and safety requirements. Education Bachelor’s degree in Electrical, Mechatronics, Industrial Engineering, or equivalent. Qualifications Minimum 5 years of experience in railway maintenance, reliability, warranty, engineering support. Experience in rolling stock systems and railway maintenance (troubleshooting). Good understanding of contractual warranty management and claim administration. Knowledge of Root Cause Analysis (RCA), FMEA, and reliability methodologies. Experience with CMMS/EAM systems and Microsoft Office applications. Strong analytical, negotiation, and communication skills. Ability to manage multiple stakeholders and suppliers. Communication & Working Relationships Internally CAF Egypt Management Maintenance/Engineering Teams Quality & Supply Chain Teams Externally Customer Representatives Suppliers & OEM (when required) External Service Providers Competencies Acting as a Champion for Change Acting Decisively Acting with Integrity Communicating Effectively Developing Talent Managing Performance Serving Customers Working Safely Show more Show less