Customer service back-office English speakers b1 up to 14,200 net salary

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. The company has evolved to meet the demands of the AI era, offering sharper, more modern, and empathetic solutions. TP Group focuses on intelligent, future-proof services that support clients in delivering high-quality customer experiences. Team members join an organization committed to innovation, people-centric values, and continuous improvement. Working at TP Group means being part of a forward-looking company that embraces technology and human connection. Role Description This is a full-time, on-site Customer Service Back-Office role located in New Cairo for English speakers at B1 level, offering a net salary up to 14,200. The role involves handling customer inquiries and requests through back-office channels such as email, chat, and internal systems, ensuring timely and accurate responses. Daily tasks include processing customer data, updating records, investigating issues, and coordinating with front-line teams to resolve cases. The position also requires maintaining service quality standards, following established procedures, and contributing to overall customer satisfaction. Team members are expected to adhere to professional communication practices, meet performance targets, and collaborate with colleagues and supervisors. Qualifications Strong customer service skills, including Customer Service and Customer Experience, to ensure respectful, solution-oriented interactions. Ability to manage Customer Support activities and maintain high Customer Satisfaction through efficient issue resolution. Professional Phone Etiquette and clear English communication at B1 level or higher, both written and verbal. Attention to detail, accuracy in data entry, and ability to follow structured processes and guidelines. Comfort working in an on-site environment in New Cairo and collaborating within a team-oriented culture. Basic computer literacy and familiarity with office software and customer service platforms. Previous experience in customer service, call center, or back-office operations is beneficial but not mandatory. Ability to handle confidential information responsibly and maintain professionalism under pressure. Show more Show less