Senior Customer Service Representative

#Remote Job Opportunity "𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫" We're hiring for a UK-based company specializing in clothing and accessories, focusing on comfort, style and everyday essentials. Their product range includes bandanas, undershirts and basic T-shirts, catering to individuals looking for simple yet stylish apparel. Job Description:- * Supervise the existing Customer Service team, ensuring timely, professional,accurate responses to customer inquiries. * Assign daily tasks, monitor workloads, follow up on team performance,service quality. * Provide coaching and support to improve customer handling and problem-solving skills. * Handle escalated customer complaints and follow up until resolution. * Process and follow up on exchange,return requests through Shopify in accordance with company policies. * Search for and track customer orders through Shopify to investigate and resolve order-related issues. * Check stock availability when handling customer orders, exchanges, and replacement requests. * Report customer-reported product quality issues to the Quality Control team and coordinate follow-up. * Maintain accurate records of customer complaints, requests, and resolutions. * Prepare regular reports on team performance, recurring customer issues, and improvement opportunities. Requirements:- * 2–3 years of experience in customer service or customer relations, including experience supervising a team. * Hands-on experience using Shopify for customer order tracking, returns, exchanges, and stock availability checks. * Strong leadership, coaching, and team coordination skills. * Excellent communication and customer complaint resolution skills * Strong organizational skills, attention to detail, and the ability to prioritize multiple customer requests. * Ability to coordinate effectively with internal teams to resolve customer issues. * Ability to work independently and manage a team remotely. * Availability to attend the office when required for meetings or specific business needs. 📩 To apply: Send your CV to [redacted email] kindly mention the job title in the subject line #remotejobs #jobs #customerservice Show more Show less