English Morning Account C1|Grads|19k

Company Description TP Cairo EG is a growing organization that supports clients through high-quality customer and language services. The company focuses on building strong communication with international customers and creating a professional, supportive environment for team members. TP Cairo EG offers structured training, clear performance expectations, and opportunities for development. The New Cairo site is designed to be accessible and collaborative, with attention to employee engagement and service excellence. Role Description This is a full-time, on-site role based in New Cairo for an English Morning Account tailored for graduates, with a salary package around 19k. The role involves handling English-language customer interactions, responding to inquiries, and providing clear, accurate information to clients. Team members will manage calls or messages, support issue resolution, and use internal systems to document and follow up on customer requests. The position also includes applying language skills for basic translation or clarification when needed, following established procedures and quality standards, and participating in training sessions to improve performance and service quality. Work is primarily during morning shifts, with expectations for punctuality, professionalism, and consistent communication. Qualifications Strong English Teaching or language support skills, with the ability to explain information clearly and accurately. Effective Communication and interpersonal skills, including active listening and professional verbal and written interaction. Ability to perform basic Translation tasks between English and local language when needed to support understanding. Customer Service experience or aptitude, including handling inquiries, resolving concerns, and maintaining a positive client experience. Training readiness and openness to continuous learning, feedback, and skill development. Bachelor’s degree or equivalent education level, preferably in languages, communication, or a related field. Comfort working on-site in New Cairo with consistent morning availability and reliable attendance. Basic computer literacy and ability to use customer service or contact center software. Strong problem-solving mindset, adaptability, and ability to work within a team-based environment. Show more Show less