Customer support Representatives ( Fluent English speakers/U.S market Exp)

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, customer experience, and support services. FlairsTech works as an extension of its clients’ teams, helping improve processes, outcomes, and productivity across North America, Europe, the Middle East, and Africa. The company attributes its success to its people and a strong culture of partnership, collaboration, and continuous improvement. Role Description The Customer Support Specialist (B2–C1 English, U.S. Market Experience) will provide high-quality customer service to U.S.-based clients through phone, email, and chat channels, ensuring inquiries are handled accurately and professionally. Day-to-day responsibilities include resolving customer issues, answering product and service questions, documenting interactions in CRM or ticketing systems, and following established workflows and escalation procedures. The specialist will also monitor open cases, follow up to ensure timely resolution, and contribute to customer satisfaction and retention targets. The role involves collaborating with internal teams to relay customer feedback, suggest process improvements, and maintain up-to-date knowledge of products, services, and policies. This is a full-time, on-site role based in Qesm El Maadi. Qualifications Strong customer service and support skills, including active listening, empathy, and problem-solving. Advanced English language proficiency (B2–C1), with clear spoken and written communication suitable for U.S. customers. Experience handling U.S. market customers, with familiarity in U.S. culture, expectations, and communication styles. Comfort using CRM, ticketing systems, and standard office productivity tools (e.g., email, spreadsheets, documentation). Ability to manage multiple inquiries, prioritize tasks, and maintain accuracy in a fast-paced environment. Strong interpersonal skills, team collaboration, and a customer-oriented mindset. Availability to work full-time, on-site in Qesm El Maadi, with flexibility for shifts aligned to U.S. time zones if required. Previous experience in contact centers, customer care, or support roles is highly beneficial; experience in technology or managed services is a plus. High school diploma required; bachelor’s degree in business, communications, or related field is an advantage. Show more Show less