Community Manager

Responsibilities: ∙ Communicates directly with fans to build strong relationships and establishes a visible external presence on both brand and community social channels ∙ Respond to customer comments and inquiries ∙ Respond to customers in a timely manner ∙Monitors social discussion and sentiment to identify common themes and conversations and report on Voice of Customers/sentiment and alert in case of a trend ∙Coordinate with Clients SM Team as well as MBC Account Managers ∙Build relationships with Followers and Customers Requirements: ∙ Minimum 1 year of experience in social media moderation or customer service [chat accounts] ∙Excellent interpersonal and presentations skills ∙Hands on experience with social media management ∙Attention to detail, critical-thinker and problem-solver Show more Show less