Platform Engineer (L1 / L2 / Senior PE)

Job Title Platform Engineer (L1 / L2 / Senior PE) Job Description Due to our incredible growth, we’re looking for Platform Engineers level 1/ Platform Engineers level 2 / Senior Platform Engineer with the experiences provided in the job description Key Responsibilities Respond to customer support requests and inquiries via phone, email, and/or ticketing systems. Provide remote troubleshooting and hands-on support for VMware products such as vSphere, vCenter, ESXi, and more. Collect and analyse relevant logs to identify the cause of the issues and provide root cause analysis when possible. Investigate, analyse, and resolve complex technical issues. Maintain detailed documentation and linking all technical learnings to existing solutions. Cooperate effectively with TSEs with other teams & backline team, to reach fast resolution for complex cases. Mentor, coach and assist support team members. For PE (2 ) Conduct technical and knowledge sharing sessions for team members. For Senior PE Requirements Fluent written and verbal communication skills in English. 0-2 years of experience as a Customer Support or relevant position. ( PE1 2-5 years of experience as a Technical Support or relevant position. ( PE 2) 6-10 years of experience as a Technical Support or relevant position. ( Senior PE ) Excellent problem-solving and analytical skills to quickly identify and resolve complex problem. Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Ability to Collaborate and work as a team player. Willingness to work flexible shifts. Good customer advocacy and relationship building skills. Solid knowledge with the following topics: Storage concepts & protocols (iSCSI, NFS, FC, and vvol). Ability to perform troubleshooting for network connectivity and performance issues. Linux OS Administration. Windows OS Administration. VMware virtualization vSphere. Familiarity with One or More VMware Products: vSAN, vCD, and vRops. Certifications such as VCP, VCIX, or VCAP are preferred. Show more Show less