Client Success & PM

Company Description Anyware Software is a technology company focused on delivering practical, reliable software solutions that help organizations streamline operations and improve performance. The team values collaboration, clear communication, and a client-centered mindset in every project. Employees are encouraged to contribute ideas, take ownership of their work, and continually develop their skills. Working at Anyware Software offers the opportunity to engage with diverse clients and be part of a growing, impact-driven environment. Role Description The Client Success & Project Manager is a full-time, on-site role based in Qesm El Maadi. This role is responsible for managing client relationships, ensuring client satisfaction, and supporting long-term retention through proactive communication and problem-solving. Day-to-day tasks include coordinating project timelines, tracking progress, organizing meetings, and aligning internal teams to deliver software solutions and services on schedule and within scope. The role involves identifying client needs, gathering feedback, and translating requirements into actionable plans, while resolving issues and escalating risks when necessary. The Client Success & Project Manager will also prepare status reports, maintain documentation, and contribute to process improvements that enhance the overall client experience. Qualifications Strong client-focused capabilities, including Customer Satisfaction, Customer Retention, and Relationship Building. Solid Customer Service skills with the ability to handle inquiries, resolve issues, and manage expectations professionally. Demonstrated Analytical Skills to interpret data, assess project performance, and support decision-making. Excellent communication and interpersonal skills, with the ability to work cross-functionally and present information clearly. Proven experience in project management or client success roles, ideally within a software or technology environment. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced setting. Comfort with using project management and CRM tools; proficiency in standard office software (e.g., spreadsheets, presentation tools). Bachelor’s degree in business, information technology, or a related field, or equivalent practical experience. Show more Show less