Lead CRM Developer

About Atos Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end- to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societies Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Role Description As a Lead CRM Developer, you will lead the technical design, development, customization, and implementation of solutions using Microsoft Dynamics 365 Customer Engagement (CE). You will oversee development activities, establish technical standards, and ensure the delivery of scalable, high-quality CRM solutions aligned with business requirements. You will collaborate closely with business analysts, solution architects, project managers, and other technical teams to translate business needs into effective technical solutions. You will also provide technical guidance, mentor developers, and ensure best practices are followed throughout the development lifecycle. What You'll Be Doing Core Responsibilities Lead the technical design, development, customization, and implementation of Microsoft Dynamics 365 CE solutions. Analyze business requirements and translate them into technical specifications and scalable solution designs. Design and develop custom plugins, workflows, custom actions, and other extensions using C# and the .NET framework. Oversee the configuration and customization of entities, tables, forms, views, business rules, and workflows within Dynamics 365 CE. Lead the integration of Dynamics 365 CE with external systems using REST APIs, OData, web services, and other integration technologies. Develop and maintain client-side customizations using JavaScript and relevant web technologies. Conduct code reviews and enforce coding standards, development best practices, and solution quality standards. Identify and resolve complex technical issues, troubleshoot system performance problems, and implement optimization strategies. Lead data migration activities, ensuring data integrity, consistency, and accuracy during system transitions. Collaborate with solution architects, business analysts, and stakeholders to ensure technical solutions meet functional and business requirements. Provide technical leadership, guidance, and mentorship to CRM developers, supporting their professional development and technical capabilities. Participate in technical discussions, solution reviews, effort estimation, and development planning. Ensure proper documentation of technical designs, customizations, integrations, and development processes. Support deployment activities, troubleshooting, and production issue resolution throughout the application lifecycle. Stay updated on Microsoft Dynamics 365 CE features, Power Platform capabilities, and emerging technologies to continuously improve CRM solutions. Experience & Qualifications Bachelor's degree in computer science, Information Systems, or a related field, or equivalent practical experience. 7+ years of experience in Microsoft Dynamics 365 CRM development, including significant experience in a senior or technical leadership capacity. Strong expertise in Microsoft Dynamics 365 Customer Engagement (CE) and its customization and development capabilities. Proven experience developing plugins, custom workflows, custom actions, and other CRM extensions using C# and .NET. Strong knowledge of JavaScript and client-side customization within Dynamics 365 CE. Hands-on experience integrating Dynamics 365 CE with external applications using REST APIs, OData, web services, and other integration technologies. Solid understanding of Microsoft Power Platform and its integration with Dynamics 365 CE. Experience designing technical solutions and translating complex business requirements into scalable CRM implementations. Proven ability to lead development activities, conduct code reviews, and establish technical standards. Experience troubleshooting complex technical issues and optimizing CRM application performance. Knowledge of data migration approaches, deployment processes, and application lifecycle management. Experience working with cross-functional teams and providing technical guidance to developers. Strong understanding of software development methodologies, version control, testing, and release management. Excellent communication, problem-solving, and stakeholder management skills. Microsoft Dynamics 365 or Power Platform certifications are an advantage. Skills, Knowledge & Abilities Strong technical leadership and decision-making skills. Excellent problem-solving and analytical abilities. Ability to mentor developers and promote knowledge sharing. Strong communication, presentation, and stakeholder management skills. Ability to translate business requirements into effective technical solutions. Excellent planning, organizational, and time-management skills. Ability to manage multiple priorities and meet project deadlines. Strong attention to detail and commitment to quality. Proactive approach to continuous learning and technical improvement. Strong sense of ownership, accountability, and commitment to delivery. Ability to build and maintain effective working relationships with clients and cross-functional teams. Performance Standards Quality, scalability, and successful implementation of CRM solutions. Adherence to technical standards, coding best practices, and architectural guidelines. System performance, reliability, and optimization. Quality of code reviews and effectiveness of technical guidance. Successful delivery of development activities within agreed timelines. Integration reliability and data quality. Effective troubleshooting and resolution of technical issues. Quality of technical documentation and knowledge transfer. Collaboration, stakeholder satisfaction, and team development. Continuous improvement of CRM solutions and development processes. Show more Show less