Hotel Reservation Agent

Company Description Alorica is a global customer experience (CX) company focused on designing and delivering experiences that build lasting customer relationships and elevate client brands. As a full-service CX partner, Alorica combines proven performance, industry expertise, and advanced technology to achieve measurable results. The organization is known for pioneering new approaches to customer experience, challenging convention, and maintaining strong, values-driven client partnerships rooted in integrity and authenticity. With 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages, offering diverse career paths in a collaborative, curious, and creative environment. Role Description The Hotel Reservation Agent role at Alorica is a full-time, on-site position based in Sheikh Zayed City. In this role, the agent handles incoming calls and inquiries related to hotel bookings, room availability, rates, and special requests, ensuring accurate reservations and positive guest interactions. The agent supports guests by providing clear information, answering questions, modifying or canceling reservations, and resolving issues in line with company policies and service standards. Daily tasks include using reservation systems, documenting guest details, following call scripts where appropriate, and coordinating with internal teams to confirm bookings or address concerns. The role also involves maintaining a professional, courteous demeanor at all times, adhering to quality and performance metrics, and contributing to a supportive team environment. Qualifications Strong customer service and reservations skills, with experience assisting guests through the full booking process. Excellent phone etiquette and communication skills, including clear speaking, active listening, and professional interaction on calls. Ability to perform receptionist duties such as handling inquiries, routing calls, and managing guest information efficiently. Proficiency in using reservation or booking systems and basic computer applications (e.g., email, CRM tools). Fluency in English; additional language skills are an advantage. Strong attention to detail, accuracy in data entry, and ability to follow procedures and policies. Capacity to work on-site in Sheikh Zayed City, adhere to scheduled shifts, and collaborate in a fast-paced environment. Previous experience in hospitality, contact centers, or related customer-facing roles is preferred. Show more Show less