Launch Your Career with Us | Call Center Agents – Students & Graduates | A2+ English | Zamalek

Company Description Gourmet Egypt is a leading specialty food retailer and producer that has been serving passionate food lovers since 2006. The company has grown from supplying premium imported ingredients to Cairo’s top hotels into a brand known for its “Handcrafted by Gourmet” products, made from carefully selected local and imported ingredients. Its recipes and production methods are developed by in-house culinary experts and renowned visiting chefs, ensuring high quality and creativity. Gourmet Egypt also operates a modern e-commerce platform with a webstore, mobile app, and shopable recipes to offer customers convenient access to its products. The company values community, team spirit, and genuine care for customers, and seeks individuals who share a strong passion for food and service. Role Description This is a full-time, on-site Call Center Agent role based in Zamalek, Cairo, designed for students and recent graduates with at least A2+ English proficiency. Call Center Agents will respond to customer inquiries via phone and other communication channels, provide information about products and services, and assist customers with placing orders and navigating the e-commerce platform. They will handle customer concerns, ensure accurate data entry in systems, and follow up to confirm that issues are resolved and customers are satisfied. Team members will collaborate with colleagues and supervisors to improve call scripts, share customer feedback, and maintain high service standards. The role requires consistent punctuality, adherence to company policies, and a strong commitment to delivering a friendly, helpful, and professional customer experience. Qualifications Strong customer service and communication skills, including clear spoken Arabic and A2+ or higher English proficiency. Ability to manage phone-based interactions, handle multiple inquiries, and maintain accurate data entry and documentation. Basic computer and typing skills, with the ability to learn call center software and e-commerce systems quickly. Team-oriented mindset, reliability, and a positive attitude toward working in a fast-paced, customer-focused environment. Interest in food and retail, with a willingness to learn about Gourmet Egypt’s products and share knowledge with customers. Currently enrolled in or recently graduated from university or equivalent education; prior customer service or call center experience is an advantage but not required. Show more Show less