English- Customer Service Agent

Company Description Innovative Work Solutions (IWS) is a provider of outsourcing and workforce solutions that help businesses scale efficiently while reducing operational costs. The company specializes in Business Process Outsourcing (BPO), contact center services, dedicated remote teams, sales support, and customer experience management, allowing clients to focus on growth while IWS manages execution. Through a flexible and scalable model, IWS enables partners to cut costs by up to 60% while accessing skilled professionals and maintaining full operational visibility. By combining strong talent, streamlined processes, and hands-on management, IWS delivers reliable, results-driven solutions. IWS builds long-term partnerships centered on efficiency, reliability, and measurable impact for its clients. Role Description The English Customer Service Agent role is an on-site position based in Nasr city. The agent will handle inbound and outbound customer interactions in English through phone, email, and chat, providing accurate information and resolving inquiries efficiently. Daily tasks include addressing customer issues, documenting interactions, escalating complex cases when needed, and following established procedures to ensure high-quality service. The role also involves maintaining up-to-date knowledge of products and services, meeting performance targets, and contributing to continuous improvement of customer experience. Collaboration with team members and supervisors is expected to ensure consistent service standards and adherence to company policies. Qualifications : English proficiency at B2 level or above. Fresh graduates and undergraduate students are welcome to apply. Strong verbal and written English communication skills. Excellent customer service, active listening, and problem-solving skills. Ability to handle customer inquiries professionally and work in a fast-paced environment. Basic computer skills and the ability to use digital systems. Previous customer service, call center, or customer support experience is an advantage but not mandatory. Ability to work on-site in Nasr City, Cairo, according to the assigned shift. If you are intersed contact me though this number :[redacted phone] Show more Show less