Residential compoud manager

Job Title: Residential Compound Manager ​Department: Property Management / Operations Reports To: General Manager / Regional Property Director / Board of Directors ​Job Purpose ​The Residential Compound Manager is responsible for overseeing the daily operations, administrative functions, maintenance, safety, and community relations of the residential compound. The goal is to ensure high standards of living, maintain and enhance property value, ensure resident satisfaction, and lead on-site operational and security teams effectively. ​Key Responsibilities & Duties ​1. Operational & Facilities Management ​Oversee daily compound operations, ensuring all common areas, amenities, landscapes, roads, and utilities operate smoothly. ​Manage facility maintenance schedules (preventive and reactive) for HVAC, electrical systems, plumbing, irrigation, swimming pools, and elevators. ​Conduct regular site inspections to maintain high standards of cleanliness, maintenance, and visual appeal. ​Coordinate with external contractors, service providers, and vendors (landscaping, waste management, security, pest control). ​2. Resident & Community Relations ​Serve as the primary point of contact for compound residents, addressing inquiries, concerns, and complaints promptly and professionally. ​Enforce compound rules, regulations, and bylaws fairly and consistently. ​Organize community events and initiatives to foster a welcoming and cohesive neighborhood environment. ​Issue regular communications, circulars, and updates regarding maintenance, policy changes, or upcoming events. ​3. Security, Health & Safety ​Manage on-site security personnel and access control systems (gate barriers, CCTV, visitor management) to ensure resident safety. ​Implement and update health, safety, and emergency protocols (fire safety, power outages, water supply issues). ​Ensure full compliance with local municipal laws, safety codes, and environmental regulations. ​4. Financial & Administrative Management ​Prepare, manage, and monitor the annual operational and capital budgets for the compound. ​Oversee collection of service/maintenance fees and follow up on outstanding resident dues. ​Review contractor invoices, negotiate vendor contracts, and manage service level agreements (SLAs). ​Maintain accurate operational logs, resident registers, maintenance history, and financial reports for senior management. ​5. Team Leadership & Supervision ​Supervise, mentor, and evaluate on-site administrative, security, and maintenance personnel. ​Manage work schedules, shifts, and task allocations for direct reports. ​Conduct regular training on customer service, safety standards, and property procedures. ​Key Performance Indicators (KPIs) ​Resident Satisfaction Score: High satisfaction levels with facility upkeep and customer service. ​Maintenance SLA Adherence: Time taken to resolve maintenance requests and facility issues. ​Budget Variance: Managing operational expenses within the approved budget. ​Occupancy & Collections: Timely collection of community service charges and maintenance fees. ​Qualifications & Requirements ​Education: Bachelor’s degree in Business Administration, Hospitality Management, Engineering, or Property Management. ​Experience: 5–8+ years of experience in property, facilities, or community management, with at least 2–3 years in a managerial role overseeing gated residential communities or luxury real estate. ​Languages: Excellent command of written and spoken English and Arabic. ​Skills & Competencies: ​Strong leadership, team management, and conflict-resolution skills. ​In-depth knowledge of facility management, MEP systems, and vendor management. ​Excellent communication and interpersonal abilities. ​Proficiency in Property Management Software (e.g., Yardi, RealPage, or custom PMS) and Microsoft Office Suite. ​Strong problem-solving skills under high-pressure or emergency situations. Show more Show less