IT Specialist

We are looking for an experienced IT Administrator to manage and maintain the company's IT infrastructure, enterprise applications, cloud servers, and network systems. The ideal candidate will ensure the smooth operation, security, and reliability of IT systems while providing technical support to employees across the organization. Key Responsibilities Administer, configure, and maintain enterprise applications, particularly Odoo and Zoho, ensuring optimal performance and alignment with business needs. Manage IT service desk operations, endpoint management, patch management, and system monitoring using ManageEngine. Troubleshoot application-related issues, coordinate with external vendors, and implement system updates and configurations. Manage and monitor cloud servers, ensuring high availability, security, regular backups, and disaster recovery readiness. Optimize cloud resources, security configurations, and user access controls. Administer Active Directory, including user accounts, Group Policies (GPO), security permissions, and access management. Maintain and manage network infrastructure, including LAN/WAN, VPNs, routers, switches, DNS, DHCP, and firewalls. Ensure secure, stable, and reliable network connectivity across the organization. Provide Level 2 and Level 3 technical support, troubleshooting hardware, software, network, and access-related issues. Set up workstations, user accounts, and required software for new employees. Maintain IT documentation, policies, network diagrams, and standard operating procedures (SOPs). Requirements Bachelor's degree in Information Technology, Computer Science, or a related field. 4–5 years of hands-on experience in IT administration, infrastructure, and technical support. Proven experience managing Odoo and Zoho enterprise applications. Experience using ManageEngine for IT management and helpdesk operations. Strong knowledge of Active Directory, DNS, DHCP, and Group Policies. Hands-on experience managing cloud platforms such as AWS, Azure, or equivalent. Good understanding of networking protocols and technologies, including TCP/IP, VLANs, VPNs, and firewalls. Strong troubleshooting, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Show more Show less