FMMA Soft Service Specialist

Dussmann Ajlan & Bros is pleased to announce a new career opportunity for the position of FMMA Soft Service Specialist, Anywhere in Saudi Arabia. DESCRIPTION: • Manage day-to-day operations of facilities to ensure optimal functionality and safety. • Develop and implement strategies for soft services, including cleaning, landscaping, waste management and pest control. • Identify the service delivery gaps of the FM service provider and develop an improvement plan to meet client expectations. • Manage the facility management service provider on behalf of the client, including but not limited to performance evaluations, technical guidance, gap analysis, soft service activity monitoring, training, and cost control. • Develop and support the project team in developing facility management policies, procedures, and other ad hoc documents for the client. • Evaluate the technical and commercial documents from the FM service provider and the client. • Manage VVIP sites and maintain standard facilities management soft service. • Develop and implement facility management strategies that align with client objectives and industry best practices. • Conduct training sessions for clients and FM service providers' staff on best practices and standards in facility management. • Conduct comprehensive assessments of existing facilities and systems. • Provide expert advice to clients regarding soft services. • Develop tailored solutions based on client needs and project requirements. • Supervise and mentor facility management teams, fostering a culture of collaboration and high-performance. • Conduct site assessments and develop tailored solutions based on client needs. • Lead and train facility management teams, ensuring high performance and adherence to best practices. • Ensure that all soft service activities are efficient and comply with relevant codes and standards such as BICSc, SFDA etc. • Develop and implement safety protocols for soft service activities. • Supervise and mentor facility management staff involved in facility management services. • Provide expert advice on best practices and innovative solutions to enhance delivery service. • Manage relationships with FM service providers, ensuring compliance with contracts and service level agreements (SLAs). • Establish and monitor quality control measures for all soft services. • Promote sustainable practices within soft services, including waste reduction and ecofriendly cleaning methods. EXPERIENCE: • Minimum of 7 years of Middle East experience in facility management and 2 years in facility management managing agent is advantageous, as well as excellent communication and interpersonal abilities. • Proven experience managing VVIP clients, ability to work under pressure. EDUCATION: • Bachelor’s degree in Hotel Management or equivalent. • Relevant certifications in BICSc. Department: Facilities Management Consultancy Location: Anywhere in KSA Job Title: FMMA Soft Service Specialist Reports to: FMC Manager/ FM Consultant If you are an experienced FMMA Soft Service Specialist, with a proven track record, we encourage you to apply and become part of our growing team. Show more Show less