Broadband Customer Service - German speaker

We are looking for a German-speaking IT Service Desk Analyst to provide technical support to German-speaking users, troubleshoot IT issues, and ensure timely resolution of incidents and service requests. Key Responsibilities Provide first-level IT support via phone, email, and ticketing systems. Troubleshoot Windows, software, hardware, and access-related issues. Log, track, and resolve incidents in accordance with ITIL processes. Escalate complex issues to the appropriate technical teams. Maintain ticket documentation and meet defined service-level agreements (SLAs). Requirements 1–3 years of experience in IT Service Desk, Helpdesk, or Technical Support. C1-level German proficiency — mandatory. Good English communication skills. Knowledge of ITIL processes; ITIL Foundation certification is an advantage. Familiarity with Windows, Microsoft Office 365, Active Directory, and ticketing tools such as ServiceNow. Strong communication, troubleshooting, and customer-service skills. Show more Show less