German Travel Advisor (travel exp only)

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to enhance processes and productivity. The organization places strong emphasis on its people, fostering a collaborative environment where talents can grow and contribute to diverse, international projects. Role Description The German Travel Advisor is a full-time, on-site role based in Qesm El Maadi. This role involves handling travel-related inquiries from German-speaking customers, providing accurate information on travel arrangements, and offering guidance on bookings, itineraries, and travel policies. The advisor manages reservations, modifies or cancels existing bookings, and coordinates with travel agencies or partners to ensure seamless service. Daily tasks include responding to calls, emails, or chat messages, addressing issues promptly, and maintaining high levels of customer satisfaction. The role also requires documenting interactions, following company procedures, and collaborating with team members to improve service quality. Qualifications Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to handle inquiries and resolve issues effectively. Excellent Communication skills in German, with clear, professional verbal and written abilities; English communication is a plus. Practical experience with Travel Arrangements, including reservations, itinerary planning, and handling changes or cancellations. Background in working with or within a Travel Agency or similar travel industry environment. Ability to work on-site in Qesm El Maadi and maintain punctual, reliable attendance. Comfort with using computer systems, booking platforms, and CRM tools; basic MS Office skills are beneficial. Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced, customer-oriented environment. Previous experience in a contact center or customer support role is an advantage; relevant travel or tourism education is a plus. Show more Show less