Sales & Ride App Accounts | B2 English Speakers & Graduates

Company Description Alorica is a global customer experience (CX) company that partners with leading brands to design and deliver exceptional interactions across the customer journey. With a focus on innovation, integrity, and authenticity, Alorica combines proven performance, industry expertise, and advanced technology to drive measurable results. The company’s 100,000 professionals across 17 countries support over 250 brands in more than 75 languages, providing limitless possibilities for growth and development. Team members join a culture that values curiosity, creativity, connection, and commitment, with a wide range of career opportunities available at alorica.com/careers. Role Description This is a full-time, on-site role based in Giza for B2 English speakers and graduates supporting Sales & Ride App accounts. In this position, team members communicate with ride app users and partners, provide responsive customer service, and handle inquiries related to trips, payments, promotions, and account issues. The role involves identifying sales opportunities, explaining product and service features, and guiding customers through available offers to drive conversions and loyalty. Team members follow established processes, use internal systems to document interactions, and collaborate with supervisors and trainers to meet performance targets and enhance service quality. The position requires adherence to company policies, active participation in ongoing training, and contribution to a positive, inclusive team environment. Qualifications Strong Communication skills, including clear spoken and written English at B2 level or higher. Customer Service capabilities, such as handling inquiries, resolving issues, and maintaining a professional, empathetic approach. Sales skills, including identifying customer needs, presenting solutions, and supporting upselling or cross-selling when appropriate. Training and Sales Management awareness, with the ability to follow structured guidance, apply coaching feedback, and support team performance goals. Bachelor’s degree or equivalent education, preferably in Business, Communications, or a related field. Comfort using computer-based systems, CRM tools, and ride app platforms to manage customer interactions. Ability to work on-site in Giza on rotating shifts, with reliability in attendance and time management. Adaptability, problem-solving skills, and a commitment to delivering inclusive, respectful service to all customers. Show more Show less