Booking Agent

Location: Dubai, UAE Employment Type: Full-Time Working Days: Monday to Saturday Working Hours: 8:00 AM – 6:00 PM Location: Arjan, DUbai About Four Corners Established in 2019, Four Corners Cleaning & Technical Services is a British-owned, Irish-managed company providing professional cleaning and maintenance services across Dubai. We work with residential homeowners, property management companies, contractors and some of the UAE's leading developers, specialising in post-construction deep cleaning, window and façade cleaning, outdoor deep cleaning and property maintenance. We are looking for a highly organised, proactive and experienced Booking & Operations Coordinator to join our growing team. This is a busy, hands-on office role involving customer service, bookings, staff coordination, daily operations and administration. Key Responsibilities 1. Customer Service & Booking Management Handle customer enquiries professionally through WhatsApp, telephone and email. Manage daily bookings, cancellations, rescheduling and appointment confirmations. Maintain accurate customer records, bookings and job details using Jobber CRM. Prepare and send quotations, invoices and commercial cleaning proposals. Follow up on quotations, customer enquiries and pending booking confirmations. Communicate arrival times, delays, job progress and completion updates to customers. Handle customer feedback and complaints professionally, escalating issues to management where required. Maintain high customer service standards and build positive customer relationships. 2. Daily Scheduling & Staff Coordination Prepare and coordinate daily cleaning schedules across multiple teams and locations. Allocate cleaning teams, supervisors, drivers and subcontractors according to job requirements. Monitor staff attendance, punctuality, uniforms and morning dispatch. Ensure teams receive complete job instructions, locations, customer details and required equipment information. Coordinate staff transportation, collection arrangements and driver schedules. Monitor job progress throughout the day and communicate schedule changes. Coordinate site access, security approvals and gate passes. Arrange site assessments and communicate relevant information to management. 3. Operations & Team Support Monitor daily operations to ensure jobs are completed according to schedule. Maintain communication with supervisors and cleaning teams throughout the working day. Coordinate subcontractors, including attendance, job requirements and progress updates. Monitor equipment availability, stock levels and cleaning material requirements. Coordinate with suppliers and maintain inventory and equipment records. Maintain accurate staff records, document expiry dates and administrative files. Record operational issues, customer complaints, staff incidents and equipment concerns. Escalate urgent operational matters promptly to the General Manager. 4. Quotations, Invoicing & Payment Follow-Up Prepare accurate quotations and invoices using Jobber. Assist in preparing detailed commercial cleaning proposals. Generate and share approved payment links through Ziina. Follow up on outstanding customer payments and maintain payment records. Coordinate with management and accounting regarding unpaid invoices and payment confirmations. Assist with daily cash records, petty cash, expenses and financial reconciliation. 5. Administration & Reporting Maintain daily booking records, sales reports and operational tracking sheets. Update internal task management systems and WhatsApp coordination groups. Keep staff documentation, attendance records and subcontractor information organised. Maintain records of vehicle fuel expenses, equipment usage and supplier purchases. Prepare daily operational updates and highlight outstanding tasks requiring attention. Follow up on delegated responsibilities and ensure tasks are completed. Support the General Manager with general office administration and operational coordination. Requirements Previous experience in a cleaning company, facilities management, maintenance business or similar service-based operation. Proven experience in booking coordination, customer service or office operations. Strong organisational skills with the ability to manage multiple bookings and teams simultaneously. Excellent written and spoken English. Professional and confident WhatsApp, telephone and email communication. Good working knowledge of Microsoft Excel and general office applications. Experience using CRM or scheduling software. Knowledge of Jobber is an advantage. Ability to work under pressure, manage changing schedules and resolve day-to-day operational issues. Strong attention to detail, accuracy and follow-through. Comfortable coordinating field staff, drivers and subcontractors. Able to work independently within established company procedures and management approval requirements. The Ideal Candidate We are looking for someone who is: Highly organised: Can manage several teams, bookings and priorities without losing track of details. Proactive: Identifies potential problems early and takes appropriate action. Customer-focused: Understands the importance of clear communication and excellent customer experience. Accountable: Takes ownership of assigned tasks and follows them through to completion. Calm under pressure: Can manage last-minute changes, customer concerns and busy schedules professionally. Detail-oriented: Maintains accurate records and ensures nothing is overlooked. A strong team player: Works closely with management, office colleagues and field teams. Why Join Four Corners? Join an established and growing Dubai cleaning and technical services company where customer experience, teamwork and operational standards are central to everything we do. You will play an important role in supporting our daily operations, coordinating our teams and helping us deliver consistently high standards to our customers. To Apply: Please submit your CV through LinkedIn or [redacted phone], outlining your relevant booking, customer service and operations experience. Show more Show less