Relationship Manager - Non-Bank Financial Institutions (NBFI)

Relationship Manager - Non-Bank Financial Institutions (NBFI) Bank of Jordan | Amman, Jordan | Full-time | On-site Role Summary: As a Relationship Manager within the NBFI Department at Bank of Jordan, you will be responsible for managing and growing a portfolio of non-bank financial institutions across Jordan and regional markets, including insurance companies, exchange and remittance houses, payment service providers (PSPs), e-wallet and fintech companies, and microfinance institutions. You will focus on developing client relationships, acquiring new business, identifying cross-selling opportunities, growing deposits and fee income, and delivering tailored banking solutions to support clients' financial and operational needs, while ensuring compliance with the Bank's risk appetite and internal policies. What you will do: Manage, develop and grow a portfolio of NBFI clients across Jordan and regional markets, while acquiring new relationships. Manage PSP relationships and their operational accounts, including RTGS, escrow and settlement accounts, ensuring efficient account management and transaction flows. Build strong relationships with client management, understanding their business models, financial needs and growth plans. Identify and deliver tailored banking solutions covering deposits, liquidity management, payments, collections, transfers, trade finance and guarantees. Conduct financial analysis and prepare Credit Reviews (CRs) for NBFI borrowers, including credit proposals, periodic reviews and risk assessments. Identify cross-selling opportunities to grow deposits, fee income, revenue and overall share of wallet. Coordinate with internal departments to ensure efficient client onboarding, account operations and service delivery. Ensure compliance with KYC, AML/CFT, regulatory requirements and the Bank's internal policies. Monitor portfolio performance, market developments and emerging business opportunities to support sustainable growth. Qualifications Bachelor's degree in Banking, Finance, Accounting, Economics, Business or a related field 3 to 5 years of experience in banking or financial institutions in Jordan, in relationship management, corporate or business banking, payments or financial institutions coverage Hands-on knowledge of PSP, fintechs work and wallets operational account management, including RTGS, ACH, CliQ, SWIFT, escrow accounts, settlement and payment processing operations. Strong grasp of KYC, AML/CFT and Central Bank of Jordan regulations Sharp credit and financial analysis skills Experience working with PSPs, e-wallets, exchange houses, microfinance or insurance clients is a strong advantage Professional certification such as CBCA, Payments and PSP Operations, Bank Credit / Credit Officer is a strong advantage Confident communicator and negotiator in Arabic and English Organized, proactive and comfortable juggling several clients at once Show more Show less