Clerk-Reservations

Additional Information Job Number 26136705 Job Category Reservations Location Al Ain Square, Al Towayya, P.O. Box 1320, Al Ain, United Arab EmiratesVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. ي ألوفت، نحن لسنا فندقك النموذجي—لكننا لا نتوقف عن تعلم كل جديد أيضًا. نحن هنا لنكون منصة انطلاق وهبوط ضيوفنا. سواء كانوا يأخذون كلبهم في نزهة ويعودون لتناول مشروب، أو يختتمون يومًا من الاجتماعات مع زملاء العمل، أو كانوا في المدينة لرؤية العائلة أو الأصدقاء أو فرقتهم الموسيقية المفضلة، نقدم مركزًا للاتصال بالآخرين والمنطقة المحيطة بهم، بتصميم عصري وشخصية للتمهيد. نحن نبحث عن أشخاص يتمتعون بالثقة في التعبير عن أنفسهم ولا يخشون الرسم خارج الحدود. إذا كنت شخصًايتمتع بإمكانيات التواصل مع الآخرين،فإن فنادق ألوفت هي المكان المناسب لك.عند انضمامك إلى فنادق ألوفت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.كن حيث يمكنك القيام بأفضل أعمالك، وابدأهدفك ،وانتمي إلى فريق عالمي مذهل لتصبحأ فضل نسخة منك. Show more Show less